Terms & Conditions

Effective Date: August 4, 2026

1. Introduction and Ownership

This website is owned and operated by Casey Jessop trading as The Natural Hormone Coach. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.

This website offers visitors remote 1:1 Health Coaching which includes personal training, nutrition support and lifestyle support. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

2. Eligibility and User Requirements

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

3. Core Service & Booking Terms

Sessions: All remote coaching check-ins, program deliveries, and instructional blocks have defined lifespans. The exact parameters, virtual locations, and expiration dates for purchased blocks will be detailed upon onboarding. Unused sessions or materials expire after the contractually designated timeframe.
Health Status Requirements: Clients are strictly required to complete and submit an up-to-date Wellness Questionnaire (25+ Pages) before coaching begins. Clients must verify their medical safety by selecting the Doctor's Approval declaration checkbox inside the questionnaire. You must notify the coach immediately of any sudden changes to your physical wellness, medical prescriptions, or underlying health conditions during the coaching engagement.

4. Commercial Terms, Payments, and Strictly No-Refund Policy

When buying an item or package, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

Payment Frameworks: The prices we charge for using our professional services are clearly listed on our website dashboard. Payment is processed securely via direct debit or credit card and must be completed in full before any service commences. The available financial arrangements consist of:
1. A one-off payment for our comprehensive 10-week Program.
2. A recurring monthly subscription for access to our Ongoing Classes.
3. A one-off payment for allocated Personal Training Packages.
No Refunds for Services: Because all guidance, templates, and nutritional strategies are personalized digital and physical service resources, all payments are final and there will be no refunds. Once payment is processed and booking slots are locked, no refunds are issued for unused sessions or change-of-mind circumstances.

5. Prior Business Day Cancellation Policy

Scheduling a remote coaching appointment requires dedicating explicit business resources. If you need to cancel or reschedule a session, you must notify the coach before 5:00 PM on the business day prior to your scheduled session.

For example: If your coaching session is scheduled for Wednesday at 10:00 AM, you must submit your cancellation notice before Tuesday at 5:00 PM.
Cancellations made outside of this window, late notifications, or missed appointments will result in the session being automatically forfeited, and the full session fee will be charged without option for rebooking.

6. Service Modifications and Termination

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

7. Promotional Messages

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

8. Health Coaching & Liability Disclaimer

Medical Disclaimer: You explicitly acknowledge that Casey Jessop (The Natural Hormone Coach) provides fitness, nutrition, and lifestyle health coaching based on professional training qualifications. The coach is not a registered medical doctor or registered dietitian. All information, guidance, and educational materials provided are for educational and informational purposes only and do not constitute professional medical advice, medical diagnosis, treatment, or cure. Always seek the advice of your physician before altering your diet or exercise regime.
Assumption of Risk: The client acknowledges that participating in strenuous physical exercise, lifestyle adjustments, and dietary adjustments carries inherent physical risks of injury or illness. Participation in all coaching programmes is entirely voluntary, and the client assumes all risks associated with their participation.
Limitation of Liability: To the maximum extent permitted by applicable law, Casey Jessop assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
Further Damages Exclusion: To the maximum extent permitted by applicable law, in no event shall Casey Jessop be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

9. Indemnification

You agree to indemnify and hold Casey Jessop harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website. This includes, but is not limited to, claims arising from undeclared medical conditions, failure to acquire doctor approval, or failure to properly follow the trainer's safety and coaching instructions.

10. Professional Protection & Insurance Notice

For client protection and compliance, Casey Jessop maintains active Public Liability Insurance (covering third-party injury and property damage) and Professional Indemnity Insurance (covering professional advice and guidance implementation errors).

11. Modification of Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review this page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

12. Governing Law and Jurisdiction

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Australia and the State of Queensland [or insert your specific Australian state/territory, e.g., New South Wales], without respect to its conflict of laws principles.

Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Brisbane [or your closest capital city with competent courts, e.g., Sydney, Melbourne]. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.